Do You Offer 24×7 Technical Support? What Are the Business Hours of Your Support Department?

Do You Offer 24×7 Technical Support? What Are the Business Hours of Your Support Department?


365hosts operates a web hosting support department that is available 24 hours a day, 7 days a week, 365 days a year. We even cover major holidays such as Christmas and New Year.

What are the Support Times for Customers with VPS or Dedicated Hosting?

We do offer 24x7, 365 days a year technical support for dedicated servers and VPS. However, our technical support team works in shifts. Therefore, if your call is logged with a level 1 engineer, and it requires the expertise of a level 2 or senior administrator to fix, the speed of resolution will depend on the workload of the senior support staff at the time the call was logged. The simple answer is, we offer 24x7 support, but not all issues will be solved immediately.

Is Tech Support Included in the Price of My Hosting?

Yes, the cost of technical support is included in the price of all shared and reseller hosting packages, as well as VPS and dedicated servers. Our VPS and dedicated servers are provided as a managed service. So, we can assist you with any problems you have, and help you to configure and update your VPS or server.

Useful Links:

The 365Hosts Service Level Agreement

Because 365Hosts offers our VPS hosting and dedicated servers as a managed service, they are perfect for people who need plenty of hosting resources, but have little technical knowledge to manage their own server.

  • 24x7 Tech Support, Business Hours, Hosting Support Services, Support Department
  • 90 Users Found This Useful


Was this answer helpful?

Also Read

Adult Content Website Hosting

Question: I want to publish adult related content on my website, am I allowed to do this?...

How to Install a WordPress Theme

WordPress is the most popular Content Management System (CMS) in the world. It is used by...

How to Upgrade MySQL Within cPanel or Using SSH

You can think of cPanel as your hosting nerve centre. You can accomplish anything you need to do...

Configuring a Subdomain to Use a Different IP Address

If your hosting package provides you with more that one IP address, you would be able to use a...

What is Domain ID Protection?

Many domain registrars offer free or inexpensive whois privacy features, when you purchase a...