If you believe your server is down and it's on the 365Hosts network first check the status page
If you are unsure of your server name you can join us on live chat and the team will help you.
A common assumption is because you can't see your website you may think the rest of the world cannot see the site either, this is usually caused by a temporary block to your local IP address in the firewall, more often than not caused by incorrect use of a password with emails, WHM or cPanel logins.
You can obtain your IPV4 Address by visiting whatismyip.com you can then update us on a ticket or live chat with the IP and we can unblock you on the firewall.
You can also check your website is online to the rest of the world by checking here https://www.uptrends.com/tools/uptime
Another common reason for a website to go offline is if the domain name expires, if your domain is registered with 365Hosts we would have sent you reminders of expiration, and in the event, the domain does expire with another provider it's important to act promptly when domains expire the DNS records are erased which will cause your website and emails to go offline.
In any event, the key with a site which is offline is to remain calm, and any information which you may think is useful to the team is critical in the swift resolution, if you changed a file or DNS record by mistake it's fine we would rather know the facts so we can help.
You can check your DNS records are pointing here https://intodns.com this will give you an immediate readout of Nameservers and DNS records.
