365hosts operates a web hosting support department that is available 24 hours a day, 7 days a week, 365 days a year. We even cover major holidays such as Christmas and New Year.
What is the Support Times for Customers with VPS or Dedicated Hosting?
We do offer 24x7, 365 days a year technical support for dedicated servers and VPS. However, our technical support team works in shifts. Therefore, if your call is logged with a level 1 engineer, and it requires the expertise of a level 2 or senior administrator to fix, the speed of resolution will depend on the workload of the senior support staff at the time the call was logged. The simple answer is, we offer 24x7 support, but not all issues will be solved immediately.
Is Tech Support Included in the Price of My Hosting?
Yes, the cost of technical support is included in the price of all shared and reseller hosting packages, as well as VPS and dedicated servers. Our VPS and dedicated servers are provided as a managed service. So, we can assist you with any problems you have, and help you to configure and update your VPS or server.
The 365Hosts Service Level Agreement
Because 365Hosts offers our VPS hosting and dedicated servers as a managed service, they are perfect for people who need plenty of hosting resources but have little technical knowledge to manage their own server.