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Secure Sockets Layer (SSL) Certificates FAQ

Secure Sockets Layer (SSL) certificates are the best way there is to ensure that all of the data transmitted and received by your website is 100% secure and encrypted. SSL is a proven technology, instantly recognized by most web users. When a site visitor sees that they are protected by SSL, it builds trust. Below are the answers to many of the questions we are frequently asked about SSL certificates.

Question: Can 365Hosts provide me with an SSL certificate.

Answer: Yes, we can provide a range of both standard SSL certificates as well as EV SSL certificates. Our standard SLL certificates are available at several price points, from budget certificates, to high-impact, top of the range certificates form the likes of Symantec.

Question: Which SSL certificates can 365Hosts provide?

Answer: 365Hosts can offer SSL certificates at various price points, including the following list of vendors and certificates:

  • RapidSSL
  • GeoTrust QuickSSL Premium
  • GeoTrust True BusinessID
  • Symantec Secure Site
  • Symantec Secure Site Pro
  • GeoTrust True Business ID with EV
  • Symantec Secure Site EV
  • Symantec Secure Site Pro EV
  • RapidSSL Wildcard
  • GeoTrust QuickSSL Premium Wildcard
  • GeoTrust True Business ID Wildcard

Question: My domain was purchased from a different registrar, even though it is hosted at 365Hosts, can I still use an SSL certificate?

Answer: Yes, you can. You may need to contact your registrar for some information prior to generating an SSL certificate though.

Question: Can I used a certificate I purchased elsewhere on my site?

Answer: Yes, you can use any SSL certificate purchased from another vendor. We will even install it for you under our free tech support service.

Question: How long does it take to issues an SSL certificate once I have ordered it?

Answer: As long as you can provide all of the required information, it should take no longer than an hour for your SSL certificate to be issued.

Question: What kind of information do I need to provide when I order an SSL certificate?

Answer: It depends on the type of SSL certificate you order, but generally you will need to provide information such as:

  • Domain name
  • Two letter country code (i.e. UK)
  • Number and street
  • City
  • County
  • Postcode
  • Company name
  • Company department
  • Email address
  • Password

Also, you need to make sure that you have an email account set up as webmaster@yourdomain.comwhere yourdomain.com is your own domain name.

Question: Should I use “www” in front of my domain name for my website or not when I install my SSL certificate?

Answer: You need to install your SSL to use either “www” or your plain domain name, so check which is currently being used in your browsers IRL bar.

Question: I have installed an SSL certificate, and now I can access my website, what’s wrong?

Answer: Once you have finished installing your SSL certificate, if you cannot access your website it could mean that you need to updates some DNS records. It is a good idea to check the DNS A records for your domain anyway at this stage, even if your sire is work, to make sure your SSL certificate is installed correctly. You might need to clear your DNS cache to check the DNS changes have taken place. Using Microsoft Windows, you can open a command line and type ipconfig /flushdns to do this. Reload your browser and check your DNS again after you have done this.

Question: Does my hosting plan include a shared SSL certificate?

Answer: Yes, all of our hosting plans come with a shared SSL certificate. Contact the technical support department so that we can help you set this up.

Question: Is it possible to use an SSL certificate on a subdomain of my main domain?

Answer: Yes, there are no restrictions at all on the subdomain you must use for installing an SSL certificate. However, it is important to note that only a wildcard type of certificate is able to work across multiple subdomains and the main domain. If you don’t use a wildcard certificate, you will need to purchase SSL certificates for the main domain, and also any subdomains you want to install a certificate on.

Question: Does installing an SSL certificate have any negative effect upon the performance of my website?

Answer: Yes, there is a slight resource overhead in performing the encryption and decryption of data. Therefore, it is recommended that you only use SSL (HTTPS) on pages that really need it, for example, pages that take financial details, or request private data.

Question: If I change or upgrade my hosting plan, can I still use the same SSL certificate, or will I need to buy a new one?

Answer: As long as you keep the same IP address you can retain your current SSL certificate. If you upgrade your hosting package here at 365Host we can shift your IP address to your new hosting package for a small cost. If you move away from 365Hosts, you can’t take your IP address with you, so you would need to buy a new SSL certificate.

Question: Can a change the domain name that I currently have an active SSL certificate installed for?

Answer: No, your SSL certificate, even a wildcard SSL certificate, is tied to a specific domain. If you want to change the domain name of your site, you will need to purchase a new SSL certificate.

Question: I have just installed a new SSL certificate, and my website is not functioning properly, or only works sometimes, what’s wrong?

Answer: Part of the process of installing an SSL certificate is making some changes to the DNS records of your domain. It can take up to 48 hours for DNS changes to propagate around the world, and your site may not work correctly until this propagation is completed.

365Host will help you install an SSL certificate whether you purchase it from us or not, as part of the managed service we provide. We can also assist you with other hosting add-ons such as email services or website security.

How to Upgrade MySQL Within cPanel or Using SSH

You can think of cPanel as your hosting nerve centre. You can accomplish anything you need to do within cPanel. One function of cPanel is managing MySQL databases and users. In this knowledgebase article, we are going to cover how to check the version of MySQL you are running, and also how to upgrade it to version 5.x.

Checking Your Current MySQL Version

First, log in to your cPanel, and then choose the Server Configuration option, and then Tweak Settings. You will find MySQL in this section, and a radio button that allows you to select 4.x or 5.x. Whichever is selected is the version you are using.

Alternatively, you can log in using SSH and check the file /var/cpanel/cpanel.config and within this file, you will see the MySQL version in use.

How to Choose Your MySQL Version

There are two options here. You can either use the previously mentioned radio button to select the new MySQL version, or you can log in via SSH and edit the file /var/cpanel/cpanel.config changing the MySQL version to 5.x.

Completing the MySQL Upgrade

Once you have changed your MySQL version, you need to perform a final step. Log in using SSH and run the following scrips:

/scripts/upcp –force

/scripts/mysqlup –force

It may take a short time for the MySQL upgrade to complete. Once it does, check your current MySQL using the methods outlined above to ensure the upgrade was successful.

Useful links:

The official cPanel knowledgebase article on how to upgrade MySQL and MariaDB

If you have outgrown your shared hosting plan, 365hosts can provide you with a simple upgrade path, using either one of our VPS hosting plans, or your own dedicated server. Call us to talk over your options, so we can advise you on the best plan for your needs.

How to Install a WordPress Theme

WordPress is the most popular Content Management System (CMS) in the world. It is used by millions of websites as a robust, high-performance platform for publishing all forms of content.

One of the advantages of using WordPress as your CMS, is that you will have access to thousands of plugins and themes, that will enable you to change the functionality and appearance of your website, simply and quickly.

This knowledge base article covers the process of installing and activating a new WordPress theme.

Step one – procure the theme and upload it to your website

  1. Find a theme you like and download it to your computer. The theme will be compressed as a .ZIP file.
  2. Decompress the .ZIP file. It will create a folder with the same name as the .ZIP file. Inside this folder, you will find all of to components of the theme. PHP code, images, scripts, etc.
  3. Upload this folder to your hosting account using FTP. The location that you need to upload it to, will depend on where you installed WordPress. Look under your /public_html/ folder, if you see a folder named wp-content, WordPress is installed in your root. If you don’t see this folder, you will need to locate the subfolder WordPress is installed in. Check each subfolder; you are looking for one that contains the wp-content folder. When you find it, drill down to the wp-content folder, and then the themes folder. You need to upload the folder that the theme decompressed into, to this folder. A typical folder structure, once you have completed this, would look this: /public_html/wp-content/themes/mynewtheme/

Step 2 – activating the new WordPress theme

  1. Log in to the WordPress administration dashboard at http://domainname/wordpressfolder/wp-admin/ if you installed WordPress outside of the /public_html/ folder or simply http://domainname/wp-admin/ if you did install WordPress in the /public_html/ itself.
  2. Click Appearance, in the menu on the left.
  3. You will now see all of the themes that you have available to use. Locate your new theme and click its Activate button.
  4. Your new theme will now be active. If you have any caching plugins activated, you may need to clear your site cache to see the new theme working.

Useful links:

The official WordPress Codex entry explaining themes and how they work

If you are concerned about the security of your adult content related website, and would like to make sure that it is protected, we offer specific website security related products. We can also provide you with SSL certificates.

Hosting with 100% Uptime SLA

365Hosts offers a range of hosting packages, including shared and reseller packages, that are hosted on modern, high-performance server architecture. By leveraging server virtualisation, we are able to provide an incredibly robust platform for providing web hosting services.

Your hosting package, is provided with a 100% Uptime SLA. This means that you will never have any unplanned downtime. We can make this promise, because we always keep virtual resources in reserve, to be switched in and out as needed, to cover short-term service outages, or whilst we perform administration and maintenance tasks. In rare cases, we may need to perform tasks that do require downtime, and we will always inform you well in advance when this is the situation. However, you should have 100% uptime at all other times. Every hosting package comes with the following functionality, that you have at your fingertips, to manage your own websites, in relation to ensuring maximum uptime.

  • The ability to perform site backups and restores via cPanel
  • You can update your own DNS records, to move your site to temporary hosting if you need to work on your current hosting.
  • You have access to the 365Hosts 24/7 technical support team to solve any technical issues you may have.
  • We can provision additional hosting plans almost immediately, if you need to move your website to a fresh package so you can carry our work on your old one.

Our 100% SLA should ensure that you never have to take actions such as these highlighted above, however, we believe it is important that you know you have options you can trigger to help keep your site online.

Our VPS and dedicated service hosting is covered by its own SLA, as these services operate differently to our shared hosting offering. Even though our VPS and dedicated servers are fully managed, you are still able to log in as root and take any actions you feel necessary to ensure your site is available at all times.

365Hosts offers our 100% SLA for our shared hosting and reseller hosting packages. For more information about these packages, you can contact our sales team.

Adult Content Website Hosting

Question: I want to publish adult related content on my website, am I allowed to do this?

Answer: Yes, you can publish any type of adult-related site content you wish, with one very important caveat. This is that the adult content itself is legal in the UK. So, this means no pornography featuring underage children, or what the UK Government terms “extreme pornography”. If for any valid legal reason, we receive a complaint about the adult content you have published, we will ask you to take it down.

Additionally, all of the content you publish must conform to our general publishing guidelines with regard to threatening or abusive content, and infringement of copyright.

Useful links:

Wikipedia entry on the legal types of pornography in the UK

We have a full range of hosting solutions, to suit publishers large and small. Whether you are just starting out building a website and need shared hosting, or you need a new dedicated server for a well-established, high-traffic adult site. Use the webchat functionality of our site to talk to our sales department today, so we can match the right hosting to your needs.