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Where Are Your Technical Support Staff Located?

We operate a decentralised support department, so that we can cover every time zone effectively. Our main office is located in Uttoxeter, Staffordshire, and we have one further location in the UK. We also have a support facility in New Delhi, India. None of our support capabilities are outsourced. The Indian office is home to most of our senior system administrators, as well as key executives for the Indian market, including Trinkal Juneja, CEO of Indian operations and Manoj Khushwaha, our SEO manager.

Our head office in Uttoxeter, houses most of our senior tech support team, as well as our customer service department. Our UK executives are also based in the Uttoxeter office, and are led by the Managing Director, Chris Withington.

The decision to set up an Indian office, was driven by our commitment to providing value to our customers. Our Indian support team is cost-effective, and is capable of delivering world-class support services. This means our customers get the best of both worlds. A lower cost of ownership and exceptional technical support. We are fully in control of the New Delhi office, including overseeing recruitment. We are very selective in the people we employ, and only hire the most experienced and capable support staff for our New Delhi office.

All of the support staff here at 365hosts is fully conversant with every product we sell. For example, they can help you solve problems with our website builder, and troubleshoot issues with email services.

What is Extended Validation SSL?

What is Extended Validation SSL?

Extended Validation SSL (EV SSL), is the top class of SSL certificate that is currently available to website owners, to validate their site identity and to encrypt all data. When you use an EV SSL certificate to protect your site visitors, you are building trust and credibility. Upon landing on your site, the visitor will see that the URL bar has a solid green section to the left, saying the site is completely secure. This has far more visual impact than a standard SSL certificate, which just shows the lock icon.

Upgrade from Standard SSL to Extended Validation SSL

A standard SSL certificate enables full encryption between a web server and a browser session. An EV SSL certificate does exactly the same thing. However, an EV SSL certificate requires that the company using it has been fully validated. This additional commitment to the security of their site visitors, and in keeping personal data safe at all times, has real-world value. It translates into a massive boost in trust.

Why Use an Extended Validation SSL Certificate?

When you use an EV SSL certificate to secure your site, you are telling the world that you take data privacy and cyber security very seriously. And that you want people to know that you are willing to go that extra mile to ensure that their data is kept safe at all times. The visual impact of seeing a fully authenticated and validated SSL certificate light up in the browser URL bar is tangible.

Useful Links:

The Wikipedia entry covering EV SSL certificates

If you lack the technical knowledge to install your own EV SSL certificate on your shared hosting, or VPS hosting, then all you need to do is contact the 365hosts tech support team. They can help you to get your EV SSL certificate up and working rapidly.

What is Domain ID Protection?

Many domain registrars offer free or inexpensive whois privacy features, when you purchase a domain from them. Whois privacy effectively provides you with domain ID protection. It hides the domain contact details within whois records that can be found by members of the public.

When you register a domain, you are legally required to give proper contact details of the domain registrar (either a private individual or company). Some domain registrars will require you to validate this identity as well. When you register a new domain, these contact details form part of the publicly visible whois data. In many cases, it can be preferable to have this data hidden. Especially for domains that contain adult content, so that a member of the public cannot see your personal details attached to an adult site.

As an example, for an unprotected site, part of the whois data would look like this:

Fred Bloggs

XYZ Company

Long Street

Big City

P05T C0D3

01234 567890

contact@adultdomain.com

However, for a protected domain, the whois data is returned differently. It would look something like this:

Whois Provider

Provider of Whois Privacy

PO BOX 999

Big City

P05T C0D3

adultdomain@protecteddomainservicecompany.com

This, of course, is much more private and is not exposing your personal data to the public.

Not All TLD Allow Whois Protection

Unfortunately, UK domains such as co.uk do not allow whois privacy to be enabled. Currently, only a limited number of TLD allow whois privacy. The good news is, that TLD such as .net, .org, .com and .info all allow whois privacy to be enabled.

How Does Domain ID Protection Help?

Whois privacy will prevent spammers from finding your real email address when they do a whois lookup for your domain name. And as mentioned above, as the owner and operator of an adult content website, you may not wish to have your own or the name of your company exposed to the public.

How Do People Contact the Real Domain Owner?

In some cases, the provider of the whois privacy service will divulge details of the registered owner. For example, if the police need to find out who owns a specific domain. Additionally, if the registrar receives snail mail for the domain owner, if it seems to be from an official source, it will usually be scanned and emailed to the domain owners email address.

Some Considerations

If you need to prove that you own a domain, you will need to switch off domain ID protection to do so. Also, if you purchase or sell a domain that has whois privacy in place, it will be disabled when the registered domain owner changes.

Useful links:

A Wikipedia article that covers whois privacy

Nominet policies, including domain ID protection

If you currently use our reseller hosting package, many of your clients may be exposing their personal data to the public; you may like to point them at this knowledgebase article. We can also help with our advanced website security products.

Web Hosting with Dedicated IP for SSL Certificates and VPN Hosting

365hosts offers a number of web hosting products that will allow users to leverage multiple IP addresses and the benefits of SSL encryption. In this knowledgebase article, we are going to take a look at why having a dedicated IP address can be beneficial.

A Shared IP Address and its Limitations

As standard, both our shared hosting and reseller hosting plans use a shared IP address. This means that every site (under a shared hosting plan) and every one of your clients (under a reseller hosting plan) is sharing the same IP address. There is nothing wrong with this setup per se. However, it does have some disadvantages.

For example, if you rely heavily on organic traffic from search engines such as Google or Bing, if one site on the IP is blacklisted, your site could suffer. Also, if one user of the IP address performs actions such as sending bulk SPAM email, the IP address could find its way on to one or more mail blacklists. Furthermore, if you wish to leverage SSL encryption to keep your site secure and build trust, you will be unable to use a shared IP address.

Getting a Dedicated IP Address

It is possible to add one or more dedicated IP addresses to either your shared hosting plan, or your reseller hosting plan. This means that you will overcome all of the problems mentioned above, and you will also be able to add SSL certificates to your domains.

Many people like to use a separate IP address for each of their domains, and sometimes even their subdomains. This is a great way to segregate sites. However, adding a dedicated IP address to your shared or reseller hosting plan, means that you will still be sharing the physical hardware with others.

Taking the Next Step with VPS Hosting

If you prefer to have your websites running on their own hardware, which means that site performance will be consistent, the next step up from shared or reseller hosting, is VPS hosting.

VPS stands for Virtual Private Server. With a VPS, a physical server is used to create multiple virtual servers, all sharing the same hardware. This is extremely effective. It means you can gain access to pseudo-dedicated resources at a much lower cost of ownership than running your sites on dedicated hardware. The virtualisation platform used ensures that no VPS can access more resources (CPU, RAM, disk/SSD space) than they have been allocated. For many people, is the perfect balance between cost and performance, and the best way to gain access to multiple dedicated IP addresses.

Furthermore, a VPS allows you to set up the reverse DNS (rDNS) for your domain properly. This stops your email looking like spam, and proves the authenticity of your website, as well as any SSL certificates you have installed.

A Dedicated Server is the Next Step Up

For real power users, who want their site to be as reliable as possible, and as fast as possible, a dedicated server is the perfect thing. You will have your own hardware, that you share with nobody else. The ultimate in performance and security.

A Note on VPN

If you intend to set up your own private VPN using software such as OpenVPN etc., then you will need both a dedicated IP address and also dedicated resources. You cannot run a VPN on a shared or reseller hosting plan (although you could set up a web proxy).

We recommend you use one of our VPS packages, with enough monthly bandwidth allowance to let you use your private VPN as often as you need.

Useful links:

A beginner guide to SSL certificates published by Symantec

The official OpenVPN how-to guide

365Hosts offers both VPS and dedicated servers to people who need a dedicated UIP address, and want to ensure that their sites are as quick and reliable as can be. We can assist you in procuring and setting up SSL certificates on your dedicated server or VPS.

Secure Sockets Layer (SSL) Certificates FAQ

Secure Sockets Layer (SSL) certificates are the best way there is to ensure that all of the data transmitted and received by your website is 100% secure and encrypted. SSL is a proven technology, instantly recognized by most web users. When a site visitor sees that they are protected by SSL, it builds trust. Below are the answers to many of the questions we are frequently asked about SSL certificates.

Question: Can 365Hosts provide me with an SSL certificate.

Answer: Yes, we can provide a range of both standard SSL certificates as well as EV SSL certificates. Our standard SLL certificates are available at several price points, from budget certificates, to high-impact, top of the range certificates form the likes of Symantec.

Question: Which SSL certificates can 365Hosts provide?

Answer: 365Hosts can offer SSL certificates at various price points, including the following list of vendors and certificates:

  • RapidSSL
  • GeoTrust QuickSSL Premium
  • GeoTrust True BusinessID
  • Symantec Secure Site
  • Symantec Secure Site Pro
  • GeoTrust True Business ID with EV
  • Symantec Secure Site EV
  • Symantec Secure Site Pro EV
  • RapidSSL Wildcard
  • GeoTrust QuickSSL Premium Wildcard
  • GeoTrust True Business ID Wildcard

Question: My domain was purchased from a different registrar, even though it is hosted at 365Hosts, can I still use an SSL certificate?

Answer: Yes, you can. You may need to contact your registrar for some information prior to generating an SSL certificate though.

Question: Can I used a certificate I purchased elsewhere on my site?

Answer: Yes, you can use any SSL certificate purchased from another vendor. We will even install it for you under our free tech support service.

Question: How long does it take to issues an SSL certificate once I have ordered it?

Answer: As long as you can provide all of the required information, it should take no longer than an hour for your SSL certificate to be issued.

Question: What kind of information do I need to provide when I order an SSL certificate?

Answer: It depends on the type of SSL certificate you order, but generally you will need to provide information such as:

  • Domain name
  • Two letter country code (i.e. UK)
  • Number and street
  • City
  • County
  • Postcode
  • Company name
  • Company department
  • Email address
  • Password

Also, you need to make sure that you have an email account set up as webmaster@yourdomain.comwhere yourdomain.com is your own domain name.

Question: Should I use “www” in front of my domain name for my website or not when I install my SSL certificate?

Answer: You need to install your SSL to use either “www” or your plain domain name, so check which is currently being used in your browsers IRL bar.

Question: I have installed an SSL certificate, and now I can access my website, what’s wrong?

Answer: Once you have finished installing your SSL certificate, if you cannot access your website it could mean that you need to updates some DNS records. It is a good idea to check the DNS A records for your domain anyway at this stage, even if your sire is work, to make sure your SSL certificate is installed correctly. You might need to clear your DNS cache to check the DNS changes have taken place. Using Microsoft Windows, you can open a command line and type ipconfig /flushdns to do this. Reload your browser and check your DNS again after you have done this.

Question: Does my hosting plan include a shared SSL certificate?

Answer: Yes, all of our hosting plans come with a shared SSL certificate. Contact the technical support department so that we can help you set this up.

Question: Is it possible to use an SSL certificate on a subdomain of my main domain?

Answer: Yes, there are no restrictions at all on the subdomain you must use for installing an SSL certificate. However, it is important to note that only a wildcard type of certificate is able to work across multiple subdomains and the main domain. If you don’t use a wildcard certificate, you will need to purchase SSL certificates for the main domain, and also any subdomains you want to install a certificate on.

Question: Does installing an SSL certificate have any negative effect upon the performance of my website?

Answer: Yes, there is a slight resource overhead in performing the encryption and decryption of data. Therefore, it is recommended that you only use SSL (HTTPS) on pages that really need it, for example, pages that take financial details, or request private data.

Question: If I change or upgrade my hosting plan, can I still use the same SSL certificate, or will I need to buy a new one?

Answer: As long as you keep the same IP address you can retain your current SSL certificate. If you upgrade your hosting package here at 365Host we can shift your IP address to your new hosting package for a small cost. If you move away from 365Hosts, you can’t take your IP address with you, so you would need to buy a new SSL certificate.

Question: Can a change the domain name that I currently have an active SSL certificate installed for?

Answer: No, your SSL certificate, even a wildcard SSL certificate, is tied to a specific domain. If you want to change the domain name of your site, you will need to purchase a new SSL certificate.

Question: I have just installed a new SSL certificate, and my website is not functioning properly, or only works sometimes, what’s wrong?

Answer: Part of the process of installing an SSL certificate is making some changes to the DNS records of your domain. It can take up to 48 hours for DNS changes to propagate around the world, and your site may not work correctly until this propagation is completed.

365Host will help you install an SSL certificate whether you purchase it from us or not, as part of the managed service we provide. We can also assist you with other hosting add-ons such as email services or website security.

SSL Certificates Secure Your Site And Add Trust & Confidence For Your Visitors Secure Sockets Layer (SSL) is a standardised method of providing encryption between a web server and a browser session. Whilst the browser session is active, all data transmitted to or from the web server, is protected by encryption, making it extremely difficult to snoop on. An SSL Certificate can be used to provide your websites with a provable level of security. One that is instantly recognisable, and that Internet users know they can trust to keep their private data secure. The key benefits of using an SSL certificate are: Full end-to-end encryption of all data. Protection of a site users’ privacy. Enabling 100% secure online financial transactions. Easily recognisable lock icon shown in most browsers. A positive effect on SEO. Authenticates the website identity. SSL Certificates Build Trust with Site Visitors Whenever we see the green lock icon in the URL bar of a browser, we know that the site we are accessing is using SSL encryption to protect us. This means that as a website visitor, we trust the site to keep our private data secure. This has a positive psychological effect on website visitors. SSL Certificates Raise SEO Score Early in 2018, Google Chrome began to show all websites that do not use an SSL certificate as insecure. Prior to this, Google had begun to give SSL protected sites a higher SERP. Having a valid SSL certificate is now a vital part of getting your site to rank highly in search results. All SSL Certificates are Not Equal There are many vendors of SSL certificates. Some, like Symantec, are household names in computer security. Others, such as RapidSSL are far less well-known. Although SSL certificates from both vendors work in entirely the same way, they are priced very widely apart. An SSL certificate from a vendor such as Symantec or Verisign, comes with a high level of trust, and a proven track record. Cheaper SSL certificates although still effective, don’t have the same level of trust. Consider investing in the best SSL certificate you can afford because of this. Useful Links: The official Verisign guide to what an SSL certificate is and how it works If you need to add an SSL certificate to a shared hosting package, one of our VPS plans, or to your dedicated server, one of our technical support staff will be able to help you to install it and get it functioning properly.

SSL Certificates Secure Your Site And Add Trust & Confidence For Your Visitors

Secure Sockets Layer (SSL) is a standardised method of providing encryption between a web server and a browser session. Whilst the browser session is active, all data transmitted to or from the web server, is protected by encryption, making it extremely difficult to snoop on.

An SSL Certificate can be used to provide your websites with a provable level of security. One that is instantly recognisable, and that Internet users know they can trust to keep their private data secure. The key benefits of using an SSL certificate are:

  • Full end-to-end encryption of all data.
  • Protection of a site users’ privacy.
  • Enabling 100% secure online financial transactions.
  • Easily recognisable lock icon shown in most browsers.
  • A positive effect on SEO.
  • Authenticates the website identity.

SSL Certificates Build Trust with Site Visitors

Whenever we see the green lock icon in the URL bar of a browser, we know that the site we are accessing is using SSL encryption to protect us. This means that as a website visitor, we trust the site to keep our private data secure. This has a positive psychological effect on website visitors.

SSL Certificates Raise SEO Score

Early in 2018, Google Chrome began to show all websites that do not use an SSL certificate as insecure. Prior to this, Google had begun to give SSL protected sites a higher SERP. Having a valid SSL certificate is now a vital part of getting your site to rank highly in search results.

All SSL Certificates are Not Equal

There are many vendors of SSL certificates. Some, like Symantec, are household names in computer security. Others, such as RapidSSL are far less well-known. Although SSL certificates from both vendors work in entirely the same way, they are priced very widely apart. An SSL certificate from a vendor such as Symantec or Verisign, comes with a high level of trust, and a proven track record. Cheaper SSL certificates although still effective, don’t have the same level of trust. Consider investing in the best SSL certificate you can afford because of this.

Useful Links:

The official Verisign guide to what an SSL certificate is and how it works

If you need to add an SSL certificate to a shared hosting package, one of our VPS plans, or to your dedicated server, one of our technical support staff will be able to help you to install it and get it functioning properly.

How to Upgrade MySQL Within cPanel or Using SSH

You can think of cPanel as your hosting nerve centre. You can accomplish anything you need to do within cPanel. One function of cPanel is managing MySQL databases and users. In this knowledgebase article, we are going to cover how to check the version of MySQL you are running, and also how to upgrade it to version 5.x.

Checking Your Current MySQL Version

First, log in to your cPanel, and then choose the Server Configuration option, and then Tweak Settings. You will find MySQL in this section, and a radio button that allows you to select 4.x or 5.x. Whichever is selected is the version you are using.

Alternatively, you can log in using SSH and check the file /var/cpanel/cpanel.config and within this file, you will see the MySQL version in use.

How to Choose Your MySQL Version

There are two options here. You can either use the previously mentioned radio button to select the new MySQL version, or you can log in via SSH and edit the file /var/cpanel/cpanel.config changing the MySQL version to 5.x.

Completing the MySQL Upgrade

Once you have changed your MySQL version, you need to perform a final step. Log in using SSH and run the following scrips:

/scripts/upcp –force

/scripts/mysqlup –force

It may take a short time for the MySQL upgrade to complete. Once it does, check your current MySQL using the methods outlined above to ensure the upgrade was successful.

Useful links:

The official cPanel knowledgebase article on how to upgrade MySQL and MariaDB

If you have outgrown your shared hosting plan, 365hosts can provide you with a simple upgrade path, using either one of our VPS hosting plans, or your own dedicated server. Call us to talk over your options, so we can advise you on the best plan for your needs.

How to Install a WordPress Theme

WordPress is the most popular Content Management System (CMS) in the world. It is used by millions of websites as a robust, high-performance platform for publishing all forms of content.

One of the advantages of using WordPress as your CMS, is that you will have access to thousands of plugins and themes, that will enable you to change the functionality and appearance of your website, simply and quickly.

This knowledge base article covers the process of installing and activating a new WordPress theme.

Step one – procure the theme and upload it to your website

  1. Find a theme you like and download it to your computer. The theme will be compressed as a .ZIP file.
  2. Decompress the .ZIP file. It will create a folder with the same name as the .ZIP file. Inside this folder, you will find all of to components of the theme. PHP code, images, scripts, etc.
  3. Upload this folder to your hosting account using FTP. The location that you need to upload it to, will depend on where you installed WordPress. Look under your /public_html/ folder, if you see a folder named wp-content, WordPress is installed in your root. If you don’t see this folder, you will need to locate the subfolder WordPress is installed in. Check each subfolder; you are looking for one that contains the wp-content folder. When you find it, drill down to the wp-content folder, and then the themes folder. You need to upload the folder that the theme decompressed into, to this folder. A typical folder structure, once you have completed this, would look this: /public_html/wp-content/themes/mynewtheme/

Step 2 – activating the new WordPress theme

  1. Log in to the WordPress administration dashboard at http://domainname/wordpressfolder/wp-admin/ if you installed WordPress outside of the /public_html/ folder or simply http://domainname/wp-admin/ if you did install WordPress in the /public_html/ itself.
  2. Click Appearance, in the menu on the left.
  3. You will now see all of the themes that you have available to use. Locate your new theme and click its Activate button.
  4. Your new theme will now be active. If you have any caching plugins activated, you may need to clear your site cache to see the new theme working.

Useful links:

The official WordPress Codex entry explaining themes and how they work

If you are concerned about the security of your adult content related website, and would like to make sure that it is protected, we offer specific website security related products. We can also provide you with SSL certificates.

Hosting with 100% Uptime SLA

365Hosts offers a range of hosting packages, including shared and reseller packages, that are hosted on modern, high-performance server architecture. By leveraging server virtualisation, we are able to provide an incredibly robust platform for providing web hosting services.

Your hosting package, is provided with a 100% Uptime SLA. This means that you will never have any unplanned downtime. We can make this promise, because we always keep virtual resources in reserve, to be switched in and out as needed, to cover short-term service outages, or whilst we perform administration and maintenance tasks. In rare cases, we may need to perform tasks that do require downtime, and we will always inform you well in advance when this is the situation. However, you should have 100% uptime at all other times. Every hosting package comes with the following functionality, that you have at your fingertips, to manage your own websites, in relation to ensuring maximum uptime.

  • The ability to perform site backups and restores via cPanel
  • You can update your own DNS records, to move your site to temporary hosting if you need to work on your current hosting.
  • You have access to the 365Hosts 24/7 technical support team to solve any technical issues you may have.
  • We can provision additional hosting plans almost immediately, if you need to move your website to a fresh package so you can carry our work on your old one.

Our 100% SLA should ensure that you never have to take actions such as these highlighted above, however, we believe it is important that you know you have options you can trigger to help keep your site online.

Our VPS and dedicated service hosting is covered by its own SLA, as these services operate differently to our shared hosting offering. Even though our VPS and dedicated servers are fully managed, you are still able to log in as root and take any actions you feel necessary to ensure your site is available at all times.

365Hosts offers our 100% SLA for our shared hosting and reseller hosting packages. For more information about these packages, you can contact our sales team.

Do You Offer Shared Hosting on a Monthly Billing Cycle?

You are free to pay for your shared hosting service using a monthly billing cycle if you wish, and you will receive an automated reminder before the next payment is due each month. You should consider paying on a yearly billing cycle though, as this offers some great cash savings, due to the reduced cost of our annually billed hosting services. Switching to yearly also avoids the problem of your sites going offline if you forget to pay your monthly bill.

We offer monthly billing on all of our products, and this includes both our shared hosting and our reseller hosting. If you have any questions about our billing process, please call our customer support department.