Why 365 Hosts For Web Hosting?

The 365Hosts difference

365Hosts aims to differentiate itself by providing an exceptional customer experience across every touchpoint. Everything from our wide product offering, to our world-class technical support, has been designed to provide our clients with the best possible web hosting and associated services.

Tech Support You Can Rely On

We operate a decentralised support department, so that we can cover every time zone effectively. Our main office is located in Uttoxeter, Staffordshire, and we have one further location in the UK. We also have a support facility in New Delhi, India. None of our support capabilities is outsourced. The Indian office is home to most of our senior system administrators, as well as key executives for the Indian market, including Trinkal Juneja, CEO of Indian operations and Manoj Khushwaha, our SEO manager. Our head office in Uttoxeter, houses most of our senior tech support team, as well as our customer service department. Our UK executives are also based in the Uttoxeter office, and are led by the Managing Director, Chris Withington.

The decision to set up an Indian office, was driven by our commitment to providing value to our customers. Our Indian support team is both cost-effective, and capable of delivering world-class support services. This means our customers get the best of both worlds. A lower cost of ownership and exceptional technical support. We are fully in control of the New Delhi office, including overseeing recruitment. We are very selective in the people we employ, and only hire the most experienced and capable support staff for our New Delhi office. All of the support staff here at 365hosts is fully conversant with every product we sell. For example, they can help you solve problems with our website builder, and troubleshoot issues with email services.

More Than Just a Hosting Company

Alongside our shared, reseller, VPS and dedicated server hosting products, we provide a number of additional, related services. We can take on custom website development work, help you with SEO, work on and improve your site performance and even manage your PPC campaigns. We are happy to discuss building bespoke service offerings, including two or more of these services as a package. Call us to take to one of our customer support team to learn more.

Our Mission

Since 365hosts began in 2001, our aim has always remained the same – to provide outstanding service and support to our customers; and we achieve this through leveraging innovative technology and providing an unmatched customer service. The entire team at 365hosts is fully committed to providing the very best service to our customers, adopting a full customer-centric work ethic as part of our corporate culture.

Do You Offer 24×7 Technical Support?
What Are the Business Hours of Your Support Department?

365Hosts operates a web hosting support department that is available 24 hours a day, 7 days a week, 365 days a year. We even cover major holidays such as Christmas and New Year. Our VPS and dedicated server team also offer a 24x7, 365 days a year technical support service. However, due to the fact that these senior support staff and server administrators work in shifts, there may be a delay until shift change to have your problem resolved. This is because the person most qualified to help you might not be on the current shift. For example, if your fix needs a senior server administrator, and there isn’t one currently on shift, we would wait for one to start their shift, before escalating your support case to them. Put simply, yes, we offer 24x7, 365-day support for VPS and dedicated servers, but not every issue may be solved instantly.

All-Inclusive Pricing

All of the web hosting packages we offer, as well as our VPS and dedicated server products, are all inclusive of free technical support. We see these products as being a managed service. We will perform all server maintenance, applying operating system patches, performing software upgrades, etc. This removes the issue of support for you entirely. You are free to work on your website and business; you won’t need to spend time fixing technical problems.

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